In an industry like the healthcare sector where lives are at stake, upholding a culture of excellence, hard work, and improving overall performance is important. The healthcare team plays a vital role in ensuring that the ultimate goal of delivering a consistent and excellent quality of patient care, particularly the maintenance of employee productivity and positive attitude.
In this article, we will explore the key dimensions of job performance, the factors that influence healthcare employees’ work performance, and provide practical strategies to improve work performance in the healthcare setting.
Understanding Job Performance: 4 Key Dimensions
Several job-specific frameworks have been developed by researchers to more effectively understand job performance. Out of these frameworks, Koopman et al. (as cited in Krijgsheld et al., 2022)‘s 4 main dimensions are deemed the most applicable for the job performance of staff members within the healthcare organization, summarized as follows:
Task Performance: This refers to the core responsibilities and tasks that are directly related to one’s job description. It includes the proficiency and efficiency with which an employee completes their assigned duties.
Contextual Performance: This dimension encompasses the behaviours that support the organizational, social, and psychological environment in which the core tasks are performed. Examples include teamwork, initiative, and organizational citizenship behaviours.
Adaptive Performance: This dimension reflects an employee’s ability to adapt to changes, learn new skills, and handle unfamiliar or unpredictable situations. It is particularly important in the healthcare industry, where the landscape is constantly evolving.
Counterproductive Work Behaviour: This dimension involves actions or behaviours that are detrimental to the organization, such as absenteeism, tardiness, or engaging in unethical practices. Minimizing these behaviours is crucial for maintaining a high level of work performance.
Factors Affecting Healthcare Employees’ Work Performance
Several factors evident in different levels of the healthcare system (macro-, meso-, and micro-levels) can influence the work performance of healthcare employees. The factors that can affect the work performance of the healthcare team members may include:
Leadership and Management: The quality of leadership and management within the healthcare organization can have a significant impact on employee motivation, job satisfaction, and overall work performance.
Organizational Culture and Work Environment: A positive, supportive, and collaborative work environment can foster better work performance, while a negative or stressful environment can hinder it.
Employee Well-being and Safety: When healthcare workers feel physically and emotionally safe, and their well-being is prioritized, they are more likely to perform at a higher level.
Training and Development Opportunities: Providing continuous learning and development opportunities can enhance the skills, knowledge, and adaptability of healthcare employees, leading to improved performance.
Performance Evaluation and Feedback: Implementing fair and objective performance evaluation systems, coupled with constructive feedback, can help healthcare workers identify areas for improvement and drive their professional growth.
Why is It Important to Enhance Work Performance in Healthcare?
Improving the individual work performance of the healthcare team contributes to a larger and collective improvement of the overall performance of the organization.
Here are some of the benefits of such improvements, not just for the healthcare organization, but also for patients:
Improved Patient Safety and Outcomes: When healthcare professionals perform their duties effectively, it directly translates to better patient care, improved health outcomes, and increased patient satisfaction.
Organizational Efficiency and Productivity: Enhanced work performance contributes to the overall efficiency and productivity of the healthcare organization, enabling it to achieve its strategic goals and objectives.
Cost Savings: Improved work performance can lead to reduced errors, fewer adverse events, and more efficient use of resources, ultimately resulting in cost savings for the healthcare organization.
Competitive Advantage: Organizations that can consistently maintain high levels of work performance will have a distinct advantage over their competitors. They will be able to maintain a good reputation, not just for their patients who may consistently choose them and prefer them over other facilities, but also prospective employees that would want to join the organization.
Employee Satisfaction and Retention: When healthcare workers feel empowered, supported, and able to perform their jobs effectively, it can lead to increased job satisfaction and improved employee retention rates.
5 Ways to Improve Work Performance in Healthcare
Now that we’ve established what the job performance of the healthcare team means and its effects in the healthcare organization, let’s now explore some great ideas for enhancing work performance in the healthcare setting:
Establish Good Leadership and Management
Effective leadership and management play a crucial role in driving work performance in healthcare organizations. Having great leaders that the healthcare team can look up to and make them feel heard is an important aspect of boosting employee engagement for better productivity and positive work outlook. As such, it can be said that establishing good leadership and management practices can help create an environment that empowers healthcare workers to perform at their best. This is because good leaders can do the following:
Cultivate a well-defined vision and strategic roadmap for the organization.
Ensure that all employees receive clear, consistent, and effective communication.
Offer unwavering support, mentorship, and guidance to healthcare workers.
Foster a work environment that promotes collaboration and inclusivity.
Acknowledge and incentivize outstanding achievements.
Make a continuous effort to invest in the professional growth and development of healthcare staff.
Prioritize Employee Wellbeing and Safety in the Healthcare Facility
Taking care of the physical and emotional well-being of healthcare workers is a great way to maintain high levels of work performance. We can’t really expect care providers to provide excellent care for others when we don’t allow them to take care of themselves. So, it’s recommended that healthcare organizations do the following for their employees:
Create a work environment that prioritizes safety and ergonomics.
Provide the necessary resources and equipment to effectively accomplish the tasks needed for their jobs.
Include comprehensive healthcare benefits and resources for mental health support.
Establish policies and programs aimed at preventing burnout and fostering a healthy work-life balance.
Support the idea of encouraging regular intervals of rest and providing opportunities for recovery.
Promote a nurturing and empathetic atmosphere for those working in healthcare.
By prioritizing the well-being and safety of our healthcare workers, we can help them maintain the resilience and focus needed to deliver exceptional patient care.
Promote a Positive Work Environment Through Better Communication
A positive and supportive work environment is essential for driving high work performance in healthcare. Healthcare organizations are encouraged to do the following to foster a positive environment with effective communication:
Promote a culture of open and honest communication across all levels.
Cultivate a culture that promotes collaboration, teamwork, and mutual respect.
Resolve conflicts and interpersonal problems quickly and efficiently.
Take steps to implement initiatives that promote employee engagement, ultimately boosting morale and job satisfaction.
Encourage social engagement and facilitate team-building activities.
By promoting a positive work environment through better communication, we can create an atmosphere that inspires healthcare workers to perform at their best.
Evaluate Performance Using Fair and Objective Metrics
Implementing a robust performance evaluation system that is attainable and free from biases is crucial for improving work performance in healthcare. Setting up key performance indicators can help proactively determine areas for improvement and ensure that healthcare employees consistently provide meaningful work, even before experiencing difficult patient encounters. To achieve this, healthcare organizations are encouraged to do the following:
Establish performance indicators that are both clear and quantifiable, ensuring they are aligned with the goals of the organization.
Evaluate employee performance using both quantitative and qualitative measures.
Provide frequent feedback and create opportunities for discussing performance.
Present individualized development plans to tackle specific areas that need improvement.
Associate performance appraisals with fitting rewards, recognition, and chances for career progression.
Facilitate Continuous Education Opportunities
Ongoing learning and professional development are essential for maintaining high work performance in the healthcare industry. Healthcare organizations must stay abreast with the evolving trends in healthcare and the different needs of their patient. Here are some ideas to help healthcare organizations facilitate continuous education to encourage reskilling and upskilling for their healthcare employees:
Ensure access to a broad array of training and educational options.
Motivate healthcare professionals to participate in conferences, workshops, and seminars.
Provide opportunities for tuition reimbursement or financial aid to support continued education.
Implement coaching and mentorship programs to facilitate knowledge sharing.
Foster adaptability by encouraging cross-training and job rotation.
Take advantage of technology-driven learning solutions, such as e-learning platforms.
Achieve Organizational Goals With Caring Support
Enhancing work performance in the healthcare industry is a multifaceted and ongoing process that requires a comprehensive approach. By addressing the key dimensions of job performance, understanding the factors that influence healthcare employees’ work performance, and implementing effective strategies, healthcare leaders can develop a healthcare organization that consistently delivers exceptional quality of care and achieves its strategic goals.
At Caring Support, we’re committed to helping healthcare organizations across North America to achieve their organizational goals and ultimately deliver outstanding patient outcomes. We strive to effectively contribute to improving the work performance of our healthcare workers through our comprehensive services, including better networking opportunities and self-care products that can help boost employee happiness.
Contact us today to learn more about our services and how our partnership can help you more effectively enhance your organization’s performance.
